Question about a pillow or order.
support@crestlinerest.comOrder changes, address corrections, missing packages, exchanges, return shipping labels. Include your order number.
Not sure if the pillow will work for me.
sleep@crestlinerest.comTell us your sleep position, height, weight, and what's not working with your current pillow — Maddie reads these herself and recommends a setup. Reply within 4 business hours.
Something has gone wrong with the pillow.
warranty@crestlinerest.comFoam loft loss, cover seam separation, cooling layer issue. Photo + order number lets us turn it around fast.
I'd like to return within the 30-night trial.
returns@crestlinerest.comEmail your order number; we send a prepaid shipping label and process the refund within 5 business days of receiving the pillow.
Press, editorial, samples.
press@crestlinerest.comPublication, deadline, the angle you're working on. Quotes within 48 hours; high-resolution images same-day.
Data question or deletion request.
privacy@crestlinerest.comEmail from the address you used at checkout. We'll respond within 30 days with confirmation. See Privacy Policy for the full process.
Crestline Rest
412 Pine Street, Suite 200
Burlington, VT 05401
United States
A note on phone calls: we don't run a customer service phone line. Email gives a written record of every conversation — useful months later when you're checking on a warranty claim. The sleep team in particular gives better recommendations from a few sentences of written context.